Openings for Relationship Manager- Pune ( Lodha Belmondo) | Lodha Group | 4 - 9 yrs | Pune

Job Description:

Relationship Management:
* Manage the front end of Lodha"s relationship with its distinguished set of clients for the respective segment / project allocated.
* Ensure the highest standards of service delivery and query resolution within specified TATs
* Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity. Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession
* Act as an escalation point for client meetings for issues and concerns beyond the operations team
* Analyze customer needs and feedback and ensure continuous refinements in the services offered
* Responsible for Customer Satisfaction and high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancements

Loyalty & Referral Revenues:
* Actively engage with the existing customer base for repeat and referral bookings during new launches and sustenance phase of projects
* Achieve and exceed sales targets from existing customers through relationship and loyalty management
* Implement innovative cross-sell and up-sell strategies that are tailored-fit to the customers" needs

Customer Engagement and Events:* The individual must keep himself constantly updated and abreast of the latest in fashion, design and luxury, and devise brand compliant modes of regular engagement with the customer base
* Ensure customer engagement and brand loyalty through well timed events through the project life cycle and activation of loyalty products

Desired Skills/Experience:

* Interest in real estate as a category & to be able to handle to very HNI"s by both a high personal EQ and superlative communication and convincing skills
* The individual must possess consultative/concept selling capabilities - and be able to deliver in an environment that requires educating the customer about a new concept, thought, idea or style
* An awareness of fashion and the design industry trends would be an advantage
In addition, the hygiene factors are:
* Awareness about luxury brands and a good understanding of the economic environment
* Possess a positive attitude and excellent interpersonal skills
* Be immaculately groomed and exceptionally well presented
* Display a confident, professional and welcoming personality
* Demand an excellent command over the English language
* Possess an eye for detail
* Result-orientation


Recruiter Name:Hinal

Contact Company:Lodha Group

Address:Lodha Excelus, Apollo Mills CompoundN.M. Joshi Marg, MahalaxmiMUMBAI,Maharashtra,India 400011

Email Address: hinal.nagda@lodhagroup.com

Website:http://www.lodhagroup.com